Why is my Comcast Xfinity service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 124,783 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
June 24: Problems at Comcast Xfinity
Comcast Xfinity is having issues since 09:00 PM EST. Are you also affected? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (3%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Salt Lake City, Oklahoma City, Draper, Seattle, Philadelphia, Boise, West Valley City, Bridgeton, Sandy, Glendale, Sacramento, Herriman, Monroe, Port Huron and Sheridan.
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| City | Problem Type | Report Time |
|---|---|---|
 Philadelphia | Wi-fi | |
| Franklin Park | Internet | |
| Salt Lake City | Total Blackout | |
| Salt Lake City | Wi-fi | |
| Oklahoma City | Internet | |
| Draper | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- the rosebud boy (@lunarspacefox13) reported
Really appreciate the Internet service I use upping my bill almost $10 for literally no ******* reason. Thanks xfinity you piece of **** company
- JBswagger (@joseph66124925) reported
Like if @Xfinity @XfinitySupport got hacked could you just tell us instead of us assuming people are lazily fixing a normal outage lol
- Mahmood Mir (MCFE, CBE) (@moodymir) reported
@jack_daniel I hate to say this, been Comcast customer for a very loooong time, but AT&T is performing really well. They're the only one providing Fiber in my area and I get great up/down speeds, almost 0 downtime in a year. Comcast has drop at least once a month.
- seanfucious (@Seanfucious) reported
@CheeseForEvery1 Thank you! We are thinking about switching from Comcast to Verizon at this point because some troubleshooting boards have said if it’s not the hardware it’s the provider. Any help would be appreciated.
- Marc Anthony (@themarcanthony2) reported
@Xfinity Hey, y’all’s internet been down since 2300 last night PFT in Central Valley CA, can’t find any updates online. Any news regarding this problem
- Lockstradamus (@lockingprofits) reported
Traders! Have a backup internet connection go with a dedicated provider like ATT EVEN if slower or home Tmobile service because while @xfinity may be lightning fast (when its working) its SO UNRELIABLE- please share any thoughts or services you’re happy with!
- ⸸ℜalph𖤐 (@222RaLpH222) reported
@Xfinity if I'm a couple days late on the next bill I don't wana hear **** after this bs
- RBG | A_Drunk_Carry, Live Tue @ 8pm CST (@A_Drunk_Carry) reported
@restoringknives @comcast Yeah it's either Comcast or Xfinity in my neighborhood, and both have terrible reviews from people in our subdivsion. So we went with the fiber one. Which is great when they aren't throttling us or doing maintenance in the middle of the day or just randomly DCing.
- Bradley Dlatt (@bdlatt) reported
It has taken me 4 attempts to set up new cable/internet service with @Xfinity. Their systems are both outdated and slow. If it wasn't 1/2 the price of my current bill, I wouldn't be leaving @RCNconnects - who has excellent service. Reconsidering the switch after all this. #monday
- JBswagger (@joseph66124925) reported
@XfinitySupport aye @Xfinity what’s the deal people all over the 559 are without TV,internet,phone service since last night? Folks that still gotta work from home are supposed to just not get work done? How bad is this outage? Really
- Mads (@Maddyp14) reported
@XfinitySupport your people lied about my new apartment being wired for xfinity service and now I haven’t had wifi in 3 days. Told me it would be $100 to send somebody and they can only come before 5pm. I work until 5 everyday. Get it together pls
- King Michael (@kingmichael384) reported
Building up the energy to call up Comcast and curse they automated service out.“I said customer service representative....🤬
- KrsJin (@KrsJin) reported
@jactiaf I used to not really have many issues with Xfinity but I swear the last year or two has been so sketchy with them.
- specialfred (@specialfred) reported
@aliciasadowski6 Hey @comcast #WTF? Why do you still carry the #SeditionNetwork?
- Sebastian Waldorf (@theboynextdior_) reported
I really hate xfinity Mobile service. I shouldn’t of did this
- Insight Inc (@InsightIncMiami) reported
@McCreadieWill These numbers are not at all surprising. Expensive. We should hope that these orgs populate as fast as possible because a monopoly named Comcast has demonstrated it "uses" its users. A fully configured network like Starlink would be a spectacular improvement.
- Jac Tiaf (@jactiaf) reported
@KrsJin God I hope so, I want to dump Xfinity so bad😔
- Juan (@jose8a) reported
@outagedetect this outage actually started around 11:30pm last night. I'm in the #Visalia general area. @comcast @Xfinity
- Pedro Varela (@pedro_nvo) reported
@comcast what a pice of service you are providing lately.
- Listen, Hellboy... (@heldermira) reported
@petermarteka Cut cable back in 2011 or 2012. Have been internet only ever since with no concerns. Switched from Comcast to GoNetspeed 3 years ago and best decision I ever made. $90/month for fantastic product and service.
- David T Chester (@restoringknives) reported
@A_Drunk_Carry @comcast I wish we could get more variety in neighborhoods. That way these companies could be held accountable for **** like that. Sorry @comcast ruined a great stream.
- Z 💗G (@x_capriii) reported
I have the worse cable service . I wanna go back to Xfinity 😩
- Juan (@jose8a) reported
. @outagedetect internet outage in my area (central California) per the @Xfinity app. Why is @comcast so expensive if the service is often down?
- Abigail Adams (@itsabigailadams) reported
hey @Xfinity, got a reason you shut off my cable/internet when i’ve never missed a payment?
- Kathi (@Kathudson17) reported
@WPTV We do too…this 9.2 channel is non existent on Xfinity. Any help here would be appreciated.
- Matt Lesbirel (@Mdl054) reported
@peaco*ckTV Peaco*ck is terrible. Stop trying to make peaco*ck a thing. Comcast is an evil company.
- Angie (@Angie22133670) reported
@Xfinity your whole company is trash. Have been a customer for YEARS, get Covid and lose my job as a result. You cancel my service and DO NOTHING to assist me getting it reinstated. This is really how y’all treat your “loyal customers that you couldn’t be here without”???
- Sara H. Alaskar (@SaraAlAskar) reported
@Xfinity Hi, I canceled my internet service back in May through the chat and the agent confirmed the cancellation of the service. However, I’m still being charged for the service!
- Kenaje Damnta (@teknozero) reported
@Gimme_sum_Fin @VZWSupport @comcast Go to their collections and see how fast they answer the phone and give you the actual too tier customer service when they think they are getting money that is owed to them... Tried and true
- Billy Allen #Vaccinated (@progrockr78) reported
Almost 18 hours and @comcast still hasn't restored service to our neighborhood.
