Tru by Hilton Roanoke Hollins Reviews: 101 Verified Reviews Latest 2024 | Trip.com (2024)

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Verified reviews

Not impressed at all. We had the King room and there was barely any room to walk around the bed. If you want a room and have the need for some type of privacy from anyone that would be in the room with you then this is not what you want ! No chest with drawers, no nightstand per say, and if you like to have a tub for children to bathe them in again this is not the place for you. Definitely won’t be staying here again. The only positive is the room and lobby was clean.

I get it, Millenial stuff. But a hotel without drawers or a closet is not for me. Lovely staff but not for me.

My husband was experiencing low glucose levels late at night. Instead of making us pay for juice, we were offered free juice and an offer to help as needed.

The tv wasn’t working in the room. The front desk clerk fixed the situation quickly. Room was clean

Everything was great until the shower, which was simply the lowest pressure I have ever seen. I could not adjust the head to anything else stronger. The temperature of the water was not very hot, either. No bathroom fan.Oh well, I eventually got clean ?!?! Other than that, very happy.

Have stayed there many times; best go-to option in the area. Thank you for your accessible options.

This is at least the third time we’ve stayed here, and it’s always a pleasure! Kind staff, clean common areas, and a great clean, quiet room. We will definitely be back!

Terrible reception attendant. People blaring TVs until 3 am! Room not clean, no hot water for shower. Worst experience ever!!

Simplistic but functional rooms. Two chairs would have been nicer in the room. We would stay again.

Just what we needed on our quuck overnight stop. Clean ,(with exception of elevator) bright, efficient and helpful staff.

We loved the clean and modern accommodations. Pet friendly hotel with carpet free rooms is brilliant! We loved our stay.

I'm a night owl and eat much later than most. Options next to nil

Clean room, friendly staff and affordable. I would stay here again.

Staff was incredibly rude did not engage when asked questions! Asked maid service to make bed and provide clean towels and room wasn’t entered or cleaned for 2 day’s! Upon arrival after a 1,200 mile drive night clerk was in lobby drinking with friend!

The "Tru" room had no closets, no coffee maker, no carpeting. It was noisy throughout the night. The A/C was ineffective and the bed/headboard creaked loudly. I will never stay at a "Tru" hotel again.