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The latest reports from users having issues in Brooklyn come from postal codes 11221, 11226, 11217, 11208, 11215, 11203, 11222 and 11213.
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
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Please let us know what issue you are experiencing with Optimum:
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Problems in the last 24 hours in Brooklyn, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Brooklyn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optimum. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Optimum users through our website.
Internet (55%)
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TV (20%)
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Wi-fi (12%)
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Total Blackout (6%)
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E-mail (5%)
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Phone (2%)
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Live Outage Map Near Brooklyn, Kings County, New York
The most recent Optimum outage reports came from the following cities:Newark, Brooklyn, Belleville, Jersey City, New York City, The Bronx, East Newark, Nutley, Great Neck, Queens, Lyndhurst, Bayonne, West New York, Union City and North Arlington.
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| City | Problem Type | Report Time |
|---|---|---|
 Newark | Internet | |
| Brooklyn | Wi-fi | |
| Newark | Internet | |
| Belleville | Internet | |
| Jersey City | Wi-fi | |
| Jersey City |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Optimum Issues Reports Near Brooklyn, New York
Latest outage, problems and issue reports in Brooklyn and nearby locations:
- Sega Dreamcast (@Daiki718_) reported fromBrooklyn, New York
This is why I’m worried about school online my isp is ******* garbage I hate optimum so ******* much man ****
- Alonzo Golden (@Alonzo_Golden) reported fromBrooklyn, New York
@OptimumHelp I performed all these steps, . After speaking with a rep by phone, he said the box is "dead" and suggested that I return the box to the optimum store for a replacement. Hopefully, I'll be credited for the 2 days without service. Thanks for your response.
- Chris Polansky (@CKPolansky) reported fromBrooklyn, New York
I am also having this issue w/ @optimum — I asked what to do to return my equipment since going to their retail stores or the post office would be against local public health guidelines and they responded by telling me to go to one of their retail stores or the post office
- Hermit (@highonjetfuel) reported fromBrooklyn, New York
@optimum how can I cancel my cable subscription. The agent on the phone trying to sell me more service and I just want to cancel.
- Alonzo Golden (@Alonzo_Golden) reported fromBrooklyn, New York
@Nattleberry @OptimumHelp Hey Nathalie! Hope all's well otherwise. So sorry you're dealing with this! I actually had my situation resolved this past Friday. I had to trek over the outlet to switch the box. Call them again & make sure to request credit for the time you've list due to faulty service.
- highcastle (@NYDeliveryGuy) reported fromBrooklyn, New York
@wnbc @CBSNews @cnn @ABC people need wifi to work, to stay connected and to keep their sanity yet @optimum has done nothing to alleviate the increasingly poor service that is ESSENTIAL in nyc and everywhere else even though we're still paying a fortune for it.
- John Paul Napleton (@JP_Napleton) reported fromBrooklyn, New York
It’s been 5 business days w/ very slow internet speed. It’s been 48 hours since our initial call w/ @optimum @OptimumHelp, and we have not received a call back (like promised). I called customer service again this morning, and there still was no clear answer.
- Omar GP (@omargp) reported fromBrooklyn, New York
@OptimumHelp @optimum Thank you for the reply (if delayed). It appears service has just been restored.
- King Ariel Gonzalez (@arielkingjose93) reported fromBrooklyn, New York
@OptimumHelp, I'm sad that I missed out Spanish networks especially sports because of theme background, and favorite tv game shows on Game show network. I'm hopeless, and I don't know what to say. I'm just calling quits. 😪
- Carly (@carlydavita) reported fromBrooklyn, New York
@Colin_Bites @optimum @OptimumHelp Our connection has absolutely gone to sh*t this week too.
- brienc (⚡️):} (@brienyc) reported fromBrooklyn, New York
@OptimumHelp is there any way to speak or chat with someone at your company regarding changing a tv package. No one responds on chat and phone service is totally down. Help please
- John Paul Napleton (@JP_Napleton) reported fromBrooklyn, New York
Again, the customer service team is great and just doing their job, & I imagine things are tough w/ our current state. But @optimum @OptimumHelp should be providing customers w/ transparency as to what is causing the slow internet speed in the area & somewhat of an ETA to fix.
- Stephanie (@StephBKNY) reported fromBrooklyn, New York
@Ddub_Heartgold I’m frustrated with my @optimum service but other than that I’m fine.
- mihavit malakai (@MalakaiMihavit) reported fromBrooklyn, New York
@OptimumHelp I was able to rectify the issue.
- Man Of The People (@barryckushnir) reported fromBayonne, New Jersey
I will never ever ever ever regret the decision to drop @optimum cable and switch to @verizonfios never ever ever ever
- TANYA MORALES (@mybabybooJT) reported fromBrooklyn, New York
Screw you @optimum you cut my service for $80 past due in the middle of a pandemic and most ppl are struggling to pay their bills! Where’s the support for customers! Meanwhile my bill is $220 monthly and is paid monthly once this crisis is over I’m searching for a new provider
- Yana Young (@realitythruyana) reported fromBrooklyn, New York
No one at @optimum can explain what the issue is and when I call they are now prompting me for an additional $260 via an automated system. When my account balance is $00.00
- King Ariel Gonzalez (@arielkingjose93) reported fromBrooklyn, New York
@OptimumHelp @optimum It's not the issues. It's just blocking that are not available.
- Yana Young (@realitythruyana) reported fromBrooklyn, New York
This is absurd! Today @optimum is scamming customers during this #COVIDー19 Pandemic! @News12BK Please help!
- Alonzo Golden (@Alonzo_Golden) reported fromBrooklyn, New York
@Nattleberry @OptimumHelp Agreed. I don't work from home right now, which is the only reason I was able to make my way to Optimum. Hopefully they'll send a technician to you in a timely fashion; otherwise, they'll have to credit you for ALL of the time wasted without service.
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
- Frank Marsala (@fmarsala) reported
@optimum I’m really frustrated by Optimum. My Internet is really slow. I called and they acknowledged the issue. It’s been slow for weeks. Said they will send a tech on Thursday. I work at home but now I’m essentially without service. 30+ year customer. Maybe not for long.
- Annamaria ⚪️⚫️ (@titti70) reported
Dear @optimum/@OptimumHelp, since your techs started working from home, they have been much nicer and more helpful. Please let them continue if they so choose. Thanks for a decade long customer.
- Alex Madore (@alex_madore) reported
@OptimumHelp @Thinking_Images Fix my internet stop ignoring the problem
- Greg Reilly (@GregReilly6) reported
@optimum internet outage this morning in #FairfieldCounty #Connecticut is hurting business.
- Henry Wolbrom (@ANWolbrom) reported
@ash_lexis95 @optimum @OptimumHelp Sounds like they sent the VP of customer service to take care of your setup.
- Eric McFarland (@EricMcF82) reported
@OptimumHelp This is not the first time we have had to deal with this horrible customer service. This should be considered an emergency situation cause by your company that should be fixed immediately
- MyOpinionsProbablyDontReflectReality (@MrJonPond1) reported
Always amazing when the local internet @optimum "service" has a monopoly. Upgraded our service from usable, to very fast to drop 5 times daily. Still haven't gotten that @AlticeUSA Box that we were supposed to. But hey, when there's no competition, why try harder?
- Eric McFarland (@EricMcF82) reported
@OptimumHelp we lost internet connection last night and it's still out this morning so my wife cannot do her job (she works from home). Customer service is telling us earliest a tech can come is Thursday. This is not acceptable as my wife is losing money not being able to work
- Billy Costenbader (@BillyCostenbad1) reported
FIX YOUR INTERNET @optimum
- Tim Garrity (@TimGarrity77) reported
@OptimumHelp is there a problem with the Altice One App?
