Accessibility on the MBTA

The MBTA is more accessible to customers with disabilities than ever before. With hundreds of new low-floor buses, the ongoing expansion of elevators in our stations, audio-visual stop and service announcements, and free travel training, we're striving to become a global model of accessible public transportation.

Accessible transit benefits everyone—older adults, parents, students, commuters, tourists, and the many other riders we serve each day.

Access in Motion

Accessibility ImprovementsLearn about the MBTA's plans for a fully accessible system.

What's TrendingRead updates about our ongoing initiatives to make the T more accessible.

History of Accessibility at the MBTALearn more about the history and impact of the 2006 Daniels-Finegold Settlement Agreement.

Get InvolvedLearn how to become an active in-person or online participant in accessibility at the T.

Access in Motion CampaignLearn more about the System-Wide Accessibility (SWA) campaign to promote the MBTA’s work towards making the T accessible for all.

Contact Us

Please contact MBTA Customer Support with any questions, concerns, or comments. Let us know if your comments are related to accessibility, and be prepared to provide as many details as possible so we can provide the most helpful response.

Learn more about the accessibility complaint process

Phone

Voice:617-222-3200
TTY:617-222-5146

Online

Senda Message

Things to Know Before Your Trip

We encourage you to plan ahead before your trip on the MBTA. To get started, check out our resources, or visit our FAQs.

Mobility CenterThe Mobility Center can help you plan trips, apply for reduced fare passes, sign up for The RIDE, and more.

Plan Your TripFind out how to contact our team and plan your trip in advance.

Travel Training Services and ToolsWe offer free public transportation training classes for older adults and people with disabilities.

Reduced Fares and PassesPeople 65 and older and people with disabilities may qualify for MBTA fare discounts.

Key PoliciesRead MBTA accessibility policies on priority seating, service animals, requests for assistance, and more.

FAQsGet answers to our riders’ most frequently asked questions about accessible travel on the T.

Recent Updates

Daniels-Finegold Plaintiff Group Receives Accessibility Award

May 7, 2024

Daniels-Finegold Plaintiff Group Receives Accessibility Award

Join Us "Inside the T" and Meet System-Wide Accessibility (SWA)

November 29, 2023

Join Us "Inside the T" and Meet System-Wide Accessibility (SWA)

T Access Guides by Transit Mode

Our interactive T Access Guides can help you learn ways to use the T independently. To get started, select the mode of transit you use the most.

Bus Access Guide bus All MBTA buses are accessible to people with disabilities. Learn more about accessibility features, entering and exiting buses, and what you can expect on your trip.

Subway Access Guide subway Most MBTA subways and trolley stations are accessible to people with disabilities. Learn more about station and train accessibility features, entering and exiting the T, and what you can expect on your trip.

Commuter Rail Access Guide commuter rail Most Commuter Rail stations are accessible to people with disabilities. Learn more about train and station accessibility, entering and exiting trains, and what you can expect on your trip.

Ferry Access Guide ferry Accessibility across ferry routes varies across docks, boats, and location. Learn more about accessibility features, entering and exiting ferries, and what you can expect on your trip.

Need Help Accessing These Services?

The Mobility Center,located in Boston at 1000 Massachusetts Ave, can help you plan trips, apply for reduced fare passes, sign up for The RIDE, and more.

Learn more about the Mobility Center

Connecting to MBTA Services

The RIDE the ride The RIDE is the MBTA’s door-to-door, shared-ride paratransit service. If you have a disability that prevents you from using the MBTA bus, subway, or trolley all or some of the time, The RIDE may be able to assist with your public transportation needs.

Ride Match

A one-stop searchable directory of public, private, and accessible transportation options in Massachusetts.

Past Events

Public Meeting | Accessibility and Daniels-Finegold v. MBTA Settlement Update (Virtual)

December 6, 2023, 5:30 PM

Public Meeting | Accessibility and Daniels-Finegold v. MBTA Settlement Update (Virtual)

Virtual, Boston, MA

Public Meeting | Accessibility and Daniels-Finegold v. MBTA Settlement Update (Virtual)

June 7, 2023, 1:00 PM

Public Meeting | Accessibility and Daniels-Finegold v. MBTA Settlement Update (Virtual)

Virtual, Boston, MA

Town Hall | Massachusetts Commission for the Blind (MCB) and the Mobility Center (Virtual)

March 10, 2023, 11:00 AM

Town Hall | Massachusetts Commission for the Blind (MCB) and the Mobility Center (Virtual)

Virtual, Boston, MA

View all events

Attend an Upcoming RTAG MeetingWant to help guide the direction of accessibility at the MBTA? Join the Riders’ Transportation Access Group (RTAG), a customer organization that provides input on issues affecting people with disabilities and older adults who use the T.

More Resources

Download the Access in Motion brochure in English

Download the Access in Motion brochure in Spanish

Download the latest Accessibility Initiatives Report

Stay Informed

Get accessibility news, updates, and advance notice of events delivered to your inbox.

Accessibility on the MBTA | MBTA (2024)

Access in Motion

Contact Us

Things to Know Before Your Trip

Recent Updates

Daniels-Finegold Plaintiff Group Receives Accessibility Award

Join Us "Inside the T" and Meet System-Wide Accessibility (SWA)

T Access Guides by Transit Mode

Need Help Accessing These Services?

Connecting to MBTA Services

Past Events

More Resources

Stay Informed